Revenue Cycle Representative - Emergency Department (ED) - Medical Center on the University Campus (MCU) - Patient Access Management (PAM) - Patient Financial Services (PFS)

Healthcare Administrative

The University of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) that will work in the Emergency Department (ED) as an entry-level financial position in the healthcare industry. RCRs assigned to the ED have a unique perspective working directly with patients and their families when they visit the Emergency Department. ED RCRs must have an exceptional attention to detail and demonstrated ability to prioritize, multi-task & quickly change focus. ED RCRS will have the opportunity to work multiple workstations and adhere to scheduled hours in this fast-paced 24 / 7, team environment this would include transitioning to multiple workstations during the ED shift including ED check in, ED check out, registration completion on WOW (workstations on wheels) and clinical POD areas. Due to the nature of the Emergency Department, in order to best serve our patients, this position will require frequent movement, including walking and standing 66% of the time.

ED RCRs will be expected to provide exceptional customer service to our external customers : patients, patient families, insurance contacts, etc.; as well as internal customers (Nurses, Technicians, Physicians, and other UI Health Care staff). You will support our "Service Excellence" standards to all our customer groups, utilize tools and processes to make independent decisions and you will maintain integrity and treat internal and external customers respectfully, including respecting patient rights in regard to privacy, dignity, and confidentiality.

WE CARE Core Values :

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.
• Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
• Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamworkguided by compassionis the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities :

Classification Title : Revenue Cycle Representative

Specified Area : Emergency Department

Department : Patient Financial Services

Percent of Time : 90% (ONSITE MCU ED)

Pay Grade : 2B

Location : 200 Hawkins Dr, Iowa City, IA 52242

An additional 5% added to base salary for high volume and $5,400 for applicable evening and / or weekend differential while in this role

Schedule :

Education Required :

Experience Requirements :

Desirable Qualifications :

Application Process : In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" for the submission :

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11 : 59 PM on the date of closing. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Veronica Clark at veronica-clark@uiowa.edu.

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