Part-Time Shipping and Retail Associate

Part-Time Store Associate

This position generally works 18-25 hours per week. The Part-Time Store Associate is an entry-level, part-time position that will work at FedEx Office's retail stores. The Part-Time Store Associate is knowledgeable in FedEx Office's retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer's need, suggest alternatives and provide solutions. The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority.

General Duties and Responsibilities

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive.

• Follows instructions of supervisor and assist other Team Members in performing limited store functions
• Understands and models the Purple Promise to make every FedEx experience outstanding
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Maintains a safe, clean and orderly retail Store
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Adheres to all FedEx Office standards, as outlined in the Team Member Handbook
• All other duties as needed or required of the position

Minimum Qualifications and Requirements

Essential Functions

Preferred Qualifications

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.