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Allstate Insurance - Customer Service Associate (Frederick)
Allstate Insurance - Customer Service Associate (Frederick)Wright Insurance Services • Frederick, MD, US
Allstate Insurance - Customer Service Associate (Frederick)

Allstate Insurance - Customer Service Associate (Frederick)

Wright Insurance Services • Frederick, MD, US
24 days ago
Job type
  • Part-time
Job description

Job Description

Job Description

Looking for a customer service associate that has an active P&C insurance license (or can obtain one within 30 days of employment) for our local Frederick Allstate branch.

This position is a part time role. However, hours must be completed M-F, between 9am-5pm. 20-30 hours available per week.

Compensation & Benefits

  • Hourly Pay : $15-$20 / hr (based on experience)
  • Monthly Commission + Bonus : $50-$200 per month
  • Paid Vacation and Holidays

Office Hours

  • Mon to Fri, 9-5pm EST
  • Office location : Frederick MD

    • Benefits

    Annual Base Salary + Commission + Bonus Opportunities

    Paid Time Off (PTO)

    Retirement Plan

    Monthly Bonus Opportunities

    Paid Holidays

    Responsibilities

  • Client Support : Handle customer inquiries, provide insurance information, and address policy-related questions.
  • Policy Renewals : Assist clients with policy paypements, renewals, updates, and changes, ensuring accuracy and timeliness.
  • Documentation : Prepare and maintain accurate records, ensuring compliance with industry regulations.
  • Problem Resolution : Resolve client issues and complaints in a professional and timely manner to ensure customer satisfaction.
  • Calls : Manage and distribute inbound calls to the appropriate team member

    • Requirements

  • Active Property & Casualty License Required (or must be acquired withing 30 days)
  • Customer Service Skills : Strong interpersonal skills and a customer-focused mindset.
  • Organizational Abilities : Ability to multitask, prioritize tasks, and maintain attention to detail.
  • Communication Proficiency : Excellent verbal and written communication skills.
  • Computer Literacy : Proficiency in MS Office applications and the ability to learn new software systems.
  • Team Player : Collaborative attitude, willing to support team goals and contribute to a positive work environment.
  • Availability : Must be available to work part-time hours during regular business hours.
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    Insurance Customer Service • Frederick, MD, US