Technical Writer

Job Description

Job Description

The Technical Writer will create, test and maintain the structured content templates and deployment materials leveraging the clients industry standards for effective information sharing. They will also be savvy in systems architecture and support these tools as a SME resource for deployment end users. The technical writer will also be required to work effectively with customers and internal partners to understand their needs and to identify opportunities / gaps with content plans or existing documentation. The candidate must be able to proactively engage with key stakeholders to ensure that all written content is meeting the needs of a fast paced and constantly evolving business.

The ideal candidate demonstrates technical writing experience and process development in combination with the necessary skills to effectively support a high growth business. They should also have a demonstrated ability to think strategically about the mission, product, and technical needs with the ability to build and convey scalable propositions in a written context. They will pursue opportunities to innovate the way we deliver content to project teams, striving to improve safety, quality and efficiency of our deployments.

Key job responsibilities

• Create and maintain work instructions for all product lines, including conducting periodic audits or reviews to ensure that our content is of the highest quality to best serve our customers.
• Create and maintain platforms to house training, reference and troubleshooting content for all product lines or specialized activities to support the aggregation of content used project teams.
• Support the deployment engineering change management process.
• Contribute to the development of content management & project management strategy and tool suite by gathering and organizing customer input, designing content templates / structures and documentation best practices.
• Evaluate and optimize the effectiveness of technical content using engagement metrics and data, collaborating with data teams to measure, present and validate.
• Proactively identify needed process improvements, documentation design improvements, and road blocks to content development and design solutions to address them. Able to act in an advisory capacity to teams creating draft source documentation.

Benefits packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law