Senior Solutions Architect, Salesforce & GTM Apps (Baltimore)

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

The Enterprise Applications & Analytics team is part of corporate IT and is responsible for supporting, developing, managing and enhancing the set of enterprise applications which are the platform that delivers Medallia's business processes. The group focuses on engagement with the line of business to continue and calibrate solutions that best fit Medallia's business needs. In addition the group focuses on design, development and deployment of an enterprise decision support system to provide enhanced reporting and analytics capabilities.

We work in a fast-paced environment and we are looking for someone who can hit the ground running managing multiple responsibilities and projects while producing high-quality work.

The Enterprise Applications & Analytics team is part of Corporate IT and is responsible for supporting, developing, managing, and enhancing the set of enterprise applications that power Medallia's business processes. The group focuses on partnering with business units to evolve and scale solutions that align with company goals, deliver measurable outcomes, and enable world-class operational performance.

Our Top Priorities :

• Optimize Medallia's business processes
• Provide an accurate single source of truth for timely decision support
• Simplify the application landscape for support efficiency
• Design and deliver high-quality solutions cost-effectively

As a Sr. Solutions Architect, Salesforce & GTM Apps, you will play a pivotal role in shaping the architecture, design, and strategic evolution of our Salesforce and GTM apps ecosystem. You will collaborate with stakeholders across Sales, Marketing, Service, Finance, and IT to architect solutions that are scalable, secure, and business-aligned. You will also be a key part of our Center-of-Excellence (CoE) governance team, helping to intake, evaluate, prioritize, and deliver initiatives aligned with company priorities, ensuring that investments in Salesforce and connected systems deliver meaningful impact.

Responsibilities

Stakeholder Engagement

Solution Architecture

System Configuration & Technical Orchestration

Governance, Compliance & Innovation

Team Leadership & Development

Qualifications

Minimum Qualifications

Preferred Qualifications

Why Join Us

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $133,600 - $239,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education / training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodati