Deskside Support Analyst (EUC)

Job details

Work Location

Charlottesville, VA

State / Region / Province

Virginia

Country

USA

Domain

Delivery

Interest Group

Infosys Limited

Skills

Domain|Network|Data networking storage & data center technologies, Technology|Backup Administration|Backup Technologies, Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support, Technology|Mac - Administration|MAC OS Support, casper

Company

ITL USA

Requisition ID

141347BR

Job description

Infosys is seeking a Deskside Support Analyst (EUC) who has experience in troubleshooting desktop / laptop issues and Providing advance onsite IT support for end-user devices and infrastructure, including hands-on assistance in data center environments. Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams. Candidate is responsible for maintaining and monitoring end-user workstations and productivity. This position performs a variety of maintenance, software installations, and break-fix support tasks to ensure end-users are capable performing the tasks required to complete their work. Candidate will be working closely with various teams to provide input on new functionality and system performance, capacity management.

Required Qualifications :

• Candidate must be located within commuting distance of Charlottesville, VA or be willing to relocate to the area. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education.
• At least 2 years of Information Technology experience.
• At least 2 years of experience supporting EUC devices in IT Infrastructure function.
• Hands & Feet Support for Data Center (Physical Servers, Compute, application, Storage, Backup, Network devices.)
• Hands on experience on reboot, console connection for Remote Access, Cable / SFP Removal / Insert, Cable Replacement, Server mounting / movement, Racking / Stacking, etc.
• Experience on Installing, configuring, troubleshooting and maintaining desktop computers, Printers, peripheral equipment's, and software within established standards and guidelines.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Provide executive support for clients / vendors to resolve technical issues and manage audio-visual, conferencing, and technologies
• Hands on experience with L1 level network troubleshooting and resolution for LAN Connectivity.
• Knowledge of Office 365 support, DHCP, DNS etc.
• Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype,

SharePoint, MS Office).

Preferred Qualifications :

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.