Senior Support Engineer

A company is looking for a Senior Escalation Support Engineer - Americas.

Key Responsibilities

Address and resolve complex technical issues through advanced troubleshooting

Collaborate with engineering, product, and support teams to ensure efficient resolution of critical incidents

Identify underlying causes of issues and improve processes to prevent recurrence

Required Qualifications

4 or more years of technical experience with similar products

Hands-on experience with Java / J2EE and troubleshooting Java / Spring based applications

Experience with build automation tools such as Maven or Gradle

Working knowledge of Docker, Kubernetes, and REST web services

SaaS / Cloud product support experience