Solutions Analyst (Acute and Payer)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solutions Analyst (Acute and Payer) in the United States .

In this role, you will serve as a key technical liaison, managing complex customer cases and integration workflows to ensure seamless system performance and client satisfaction. You will troubleshoot and resolve technical issues across cloud-based SaaS platforms, APIs, and healthcare data systems while coordinating with internal teams and external stakeholders. The position offers opportunities to work with advanced monitoring tools, cloud infrastructure, and AI-enhanced solutions to optimize operations and service delivery. You will contribute to knowledge management, process improvements, and cross-functional collaboration in a fast-paced, customer-focused environment. This role is ideal for detail-oriented problem solvers who enjoy combining technical expertise with client-facing responsibilities.

Accountabilities

• Troubleshoot and resolve complex technical and integration issues for customers across acute and payer systems.
• Serve as a liaison between customers and internal teams to communicate root causes, solutions, and status updates.
• Document user problems and contribute to knowledge base development to prevent reoccurrence of issues.
• Collaborate cross-functionally to manage escalations and ensure timely resolution of cases.
• Maintain up-to-date expertise on product features, integrations, and best practices.
• Coordinate and execute internal and external meetings to address technical challenges.
• Support occasional on-call shifts, weekends, or extended hours as required.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates who best match the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are managed by their internal hiring team.

Thank you for your interest!

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