Customer Service Admin

Job Description

Job Description

Customer Service Admin / Representative

Location : Fort Myers, FL

Schedule : Monday – Friday, 8 : 00 AM to 4 : 30 PM (with possible extra hours as needed)

Pay Rate : $19.00 – $20.00 per hour (based on experience)

Job Summary :

We are seeking a dependable and organized Customer Service Representative to join our team in Fort Myers. This position plays a key role in supporting our field technicians, supervisors, and customers. The ideal candidate is professional, detail-oriented, and thrives in a busy, team-focused environment.

Responsibilities :

• Answer incoming calls promptly
• Schedule appointments and service requests for customers, technicians, or supervisors
• Process customer information updates (address, phone number, etc.)
• Accept and process credit card payments over the phone
• Enter new sales leads, notify supervisors and technicians
• Handle account cancellations and ensure written documentation is received
• Maintain positive customer relationships and resolve service issues
• Print and update technician routes daily
• Communicate additional work or retreats to technicians
• Review daily technician work and complete assigned tasks
• Enter new sales information and reschedule unfinished work
• Monitor and follow up on past-due accounts

As Needed / Assigned :

Requirements

This is a great opportunity for someone who values structure, teamwork, and providing excellent customer service.