Collections Specialist

Job Description

Job Description

A well-established organization is seeking a Collections Specialist to manage a high-volume portfolio of accounts. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex account issues, and values autonomy in their workflow.

• ???? What You’ll Be Doing

Oversee a dedicated portfolio of customer accounts, ensuring timely payments and minimizing aging balances.

Initiate structured outreach via phone and email, documenting all activity in CRM systems.

Collaborate with billing and service teams to resolve disputes and misapplied payments.

Prepare and issue lien waivers, track lien filings, and maintain audit-ready documentation.

Partner with legal and leadership teams on escalated collections cases.

Participate in regular aging reviews and contribute to month-end close processes.

✅ What You Bring

3+ years of experience in collections, preferably in a high-volume or construction-related environment.

Strong organizational skills and the ability to manage multiple priorities independently.

Proficiency in Microsoft Office, especially Excel (Pivot Tables and Macros).

Familiarity with ERP systems and ticketing / case management platforms.

Excellent communication skills and a collaborative mindset.

Associate degree preferred but not required.

Pay Details : $60,000.00 to $72,000.00 per year

Search managed by : Amanda Sims

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.