Customer Engineer (EMEA)Hire Talent • Burlingame, CA, United States
Customer Engineer (EMEA)
Hire Talent • Burlingame, CA, United States
30+ days ago
Job type
- Temporary
Job descriptionTrack and address customer issues through entire support lifecycle, from logging to reproduction to resolution Communicate regularly with customers via written updates and live screen share sessions Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes Client the groundwork to support a local team of Customer Support Engineers as we scale Learn and deploy new technologies as part of prototyping and reproducing reported issues Author and update customer documentation, internal onboarding documents, and customer-centric blog posts
Title : Customer Engineer (EMEA)
Location : Remote
Duration : 6 months Contract ( With possibility of extension )
Job Description
You are a consultative troubleshooter who can successfully empathize with your customer and assist them in maintaining and expanding their strongDM environment. The Customer Support Engineer will be responsible for supporting customers in setting up, maintaining and improving their strongDM deployment.
Requirements
- Familiarity with databases (modern and legacy) , servers (Linux & Windows), networking, Docker, Kubernetes
- Deep experience with one or more of the following cloud providers : Azure, GCP, AWS
- 3+ years in Security or Infrastructure
- Ideally experience with Terraform, Ansible, and Python
- Prior experience working with a largely US-based or completely distributed team
- Professional experience interacting with clients and customers
- Confident voice in technical writing and strong written and verbal English language skills
Responsibilities
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Customer Engineer • Burlingame, CA, United States
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