Sr. Business Analyst, Asana

The Senior Business Analyst supports EDFs project management ecosystem by serving as an Asana subject matter expert, driving tool adoption, and delivering training and documentation that empower staff to achieve project success.

This hybrid role is based in New?York or San?Francisco, requiring office attendance two (2) days a week.

Key Responsibilities

• Design, deliver, and continuously improve the Asana training program for staff at all experience levels.
• Provide proactive, hands?on support to staff, resolving complex Asana issues and ensuring effective adoption.
• Create, maintain, and update comprehensive technical documentation, including user guides and training materials.
• Classify, prioritize, triage, and respond to day?to?day Asana inquiries via Asana and Zendesk, recommending solutions that align with organizational goals.
• Liaise with Asana Customer Service and IT to resolve technical issues and integrate Asana into EDFs technology ecosystem.
• Research, monitor, and incorporate Asana updates, communicating changes to staff and ensuring seamless adoption.
• Partner with cross?functional teams to document business processes and workflows, developing technical solutions that align with business needs.
• Analyze Asana usage, providing feedback and recommendations to enhance adoption, efficiency, and utilization.
• Participate in advancing EDFs organizational effectiveness and culture goals, fostering inclusion, empowerment, and connection across the organization.
• Additional relevant responsibilities as assigned.

Qualifications

We offer a strong total rewards package encompassing competitive salary, robust benefits, and professional development opportunities consistent with a modern global organization.

83,000 88,000 USD

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