Cloud Engineer I

Cloud Engineer I

Job Locations

US

ID

2025-2877

Category

Managed Services

Type

Regular Full-Time

Overview

This is an entry-level cloud administration role focused on providing daily operational services while working to grow storage and virtualization infrastructure administration skills and knowledge. This role centers on processes including cloud technology administration and troubleshooting, creating and maintaining process documentation, communication, collaboration, training, and mentoring. Daily team and client interaction will be expected.

Responsibilities

Support, manage, maintain, and monitor cloud infrastructure to ensure optimal performance, availability, and security.

• Perform to basic to intermediate troubleshooting of storage and virtualization systems with guidance from senior staff.
• Deliver professional and courteous customer support, escalating complex issues appropriately.
• Respond to storage-related alerts, escalations and major incidents in a timely manner.
• Contribute to documentation by updating procedures and recording troubleshooting steps under guidance.
• Collaborate with peer teams to resolve complex issues and ensure service continuity.
• Manage the ticket queue and provide timely and informative updates.
• Partner with clients to come up with solutions to recurring problems.
• Contribute to on-call rotation.
• Provides quality internal and external customer service surrounding the Company values.
• Other duties as assigned.

Qualifications

Preferred Experience

Working Conditions

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $60,000.00 - $97,778.29