Training Manager, Sales

Job Description

Job Description

JOB SUMMARY

The Training Manager, Sales is primarily responsible for leading and delivering sales training and professional development programs that enhance selling skills, product knowledge, customer engagement, and talent retention across DuraServ. This role partners closely with senior Sales Leaders to ensure training strategies align with DuraServ’s business priorities, Goal Card principles, and sales goals. The scope of the role includes leading the Sales Onboarding and Mentor Program, Sales Internship Program, the sales talent development initiatives, and the ongoing sales capability development to reinforce consistent sales methodology adoption and increase successful team performance. Additional responsibilities include facilitation of the company’s Learning Journey programs which build key competencies and skills at the line management level.

ESSENTIAL JOB FUNCTIONS

• Develop, facilitate, and evaluate instructor-led, virtual, on-demand and on-the-job sales training programs. The scope includes facilitation of the company’s professional development programs designed for career pathing and retaining top talent.
• Responsible for establishing a talent pipeline of sales professionals through a formal Sales Internship Program in collaboration with Talent Acquisition’s college recruitment strategy. Lead and own the Sales Onboarding and Mentor Program to accelerate time-to-productivity.
• Coach and reinforce sales methodologies through practice sessions, field shadowing, and skill labs. Have a good understanding of applicable technologies that enable sales professionals to be more effective and efficient in their job.
• Collaborate with Sales Leadership to identify performance gaps and create targeted learning interventions.
• Responsible for understanding our supplier providers and ensuring product training resources and events are current and readily available for Sales to utilize in pitches, contracts, and building green field territories.
• Manage and maintain training content within the LMS (e.g., Litmos), ensuring accessibility and relevance.
• Monitor and analyze training effectiveness through participant feedback, performance metrics, and sales KPIs.
• Support the design and implementation of DuraServ’s Sales Academy and contribute to sales learning pathways aligned with career progression.
• Support company sales events and learning reinforcement sessions during kickoff and regional workshops.
• Responsible for the successful integration of sales training with newly acquired businesses.
• This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies : Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

PLANNED BUSINESS TRAVEL

EDUCATION AND EXPERIENCE

EEO STATEMENT

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.