Securities Services - Customer Success Manager - Vice PresidentJ.P. Morgan • Boston, MA, United States
Securities Services - Customer Success Manager - Vice President
J.P. Morgan • Boston, MA, United States
30+ days ago
Job type
- Full-time
Job description5+ years of experience or equivalent expertise in customer success roles in product or technology. Demonstrated ability to influence product adoption and customer retention. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Proven ability to learn new technologies and teach them to others. Experience in a business-to-business (B2B) environment or as a colleague in a customer environment.
Overview
Transform the customer journey by turning product insights into meaningful relationships. As a Customer Success Manager in Client Services, you will be a core contributor, developing and maintaining strong customer connections, understanding their unique needs, and ensuring our product delivers real value. Your proactive approach to onboarding, collaboration, and product evolution will help our customers achieve their goals and maximize their experience.
Responsibilities
- Drive product adoption, expansion, and retention to maintain a healthy customer base.
- Conduct regular account meetings to share best practices, demonstrate key product functionality, communicate future releases, and gather feedback.
- Guide customers through onboarding and product setup, leveraging deep product knowledge including new features and enhancements.
- Track key success metrics and provide actionable feedback to the Product team to inform new features and priorities.
- Navigate the organization to ensure continuous improvement of service delivery
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
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Customer Service Manager • Boston, MA, United States