MA LPN Care Navigation Coordinator

Where You’ll Work

We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness.

Mercy Hospital is an 82 bed, acute care hospital located in the scenic southwestern Colorado town of Durango. It is the only hospital in Colorado to be rated by Medicare with five stars for overall hospital quality. It is recognized for excellence in orthopedic and spine surgery and for outstanding patient experience and patient safety. Mercy has also received ten consecutive ‘A’ grades for patient safety from The Leapfrog Group. Our providers use state-of-the-art technology in an environment designed to promote wellbeing and healing of body, mind, and spirit.

Among the many specialty services available at Mercy are emergency care (Level III trauma designation), surgical care, cardiac care (including interventional), Orthopedic and Spine Centers of Excellence, a Family Birthing Center, home care, hospice care more. Durango offers an exceptional quality of life with small town charm, excellent schools, and year-round, world-class outdoor recreation opportunities including snow sports, river sports, hiking, biking, camping and more.

Job Summary and Responsibilities

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

A Care Navigator is a key member of the FullWell Care Management team that will support the RN care manager(s) and help outreach to patients following ED visits, in-patient hospitalization, and stable disease management patients. This role will coordinate with the patient’s primary care provider for medication refills, post- hospitalization appointments, and any RN delegated duties, etc. This role requires a strong telephonic communicator who can speak to patients to encourage / schedule preventive screenings, coordinate with primary care practices to schedule visits, assist patients with their care needs, and partner with their assigned RN care manager. We are looking for someone with initiative who works well with our Care Management team to ensure excellent quality patient care with great outcomes.

Job Requirements

In addition to bringing humankindness to the workplace each day, qualified candidates will need the following :

High School Diploma / GED

MA or LPN (Required)

Sedentary work - prolonged periods of sitting and exert up to 10 lbs. force occasionally

Our dynamic sports medicine team is seeking a dedicated  Remote Triage Coordinator (LPN or MA) to join us. In this vital role, you will be the first point of contact for patients seeking specialized care, expertly guiding them to the appropriate sports medicine provider.

• Answer incoming calls to our triage line, empathetically listening to patient needs and concerns.
• Utilize your clinical knowledge and critical thinking to assess patient symptoms and determine the most suitable sports medicine team member for their care (e.g., physician, physical therapist, athletic trainer).
• Directly schedule patient appointments into EPIC, ensuring a seamless and efficient process