Salesforce Operations Manager

A company is looking for a Manager of Salesforce Operations and Quality Assurance.

Key Responsibilities

Manage Salesforce operations, including administration, bug fixes, and project enhancements

Act as a liaison between business leaders and IT teams to facilitate communication and project coordination

Monitor team performance, track KPIs, and report progress to stakeholders

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, or a related field

5+ years of related work experience in a managerial role

4+ years of experience within the Salesforce ecosystem

Strong knowledge of help desk and customer service best practices

Proven experience in managing customer-facing teams