Description
DEPARTMENT : THE WAY OUT CENTER
POSITION TITLE : CASE MANAGER
STATUS : TEMPORARY FULL-TIME, NON-EXEMPT
SUPERVISOR : PROGRAM MANAGER
MISSION STATEMENT :
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.
SCOPE OF POSITION :
The Case Manager may provide front-line homeless outreach services to engage, enroll, navigate, and ultimately provide center / housing referrals to individuals experiencing homelessness from the streets into The Way Out Center or more appropriate temporary housing options. This positions responsibilities occur in multiple potential settings : front desk coverage at The Way Out Center, Community Partner Agencies (Emergency Center, Social Service Agencies, Mental Health / Substance Abuse Treatment Partner Agencies, Community Corrections / Jail / Prison, etc.), and any other place that individuals experiencing homelessness congregate. The Case Manager also provides support to individuals residing at The Way Out Center to help program participants regain control of their lives through recovery from addiction, mental health issues, and substance use challenges while seeking permanent housing. This involves working with individuals to identify goals and making progress toward those goals, helping them to get housing readiness trainings, permanent housing, and achieve housing stability. The Case Manager may have contact with the public or office environments that may risk exposure to irrational / hostile behavior, typical / extreme weather conditions, contagious parasites / diseases, or contact with domestic animals.
EDUCATION AND WORK EXPERIENCE :
- Associate's Degree required, Bachelor's Degree preferred
- 12 months direct work experience with individuals experiencing homelessness
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :
Knowledge of social services, local resources and referrals as appropriatePossess general computer and keyboarding skillsKnowledge of Microsoft Office (Word, Excel), recordkeeping systems, or willing to learnEffective communication, both verbally and in writingDemonstrate effective personal and situational awarenessFlexible, relatable, and reliableSelf-motivated and work with minimum supervisionBe an active listener by asking questions and reflecting what is being saidMaintain healthy boundaries with participants and fellow staff membersManage time effectivelyMake decisions based on Established Policies and Procedures manualSupport Recovery and Resiliency in participants with mental health issues, substance use challengesModel tools and techniques to assist participants with mental health issues, and / or substance use challenges obtain and maintain permanent housingSuccessfully participate in TSA Spokane's Employee Development training programSkills Training interventions that support participants in achieving recovery goalsImpact of income on participants benefits (SSDI, SSI, Food Stamps, Housing Subsidies)Provide social services, local resources, and referrals as appropriatePeer Support Certification preferred; required within 90 days of hireOver 21 years of agePossess a Valid Driver's LicensePass a Criminal and Driver Background CheckHave or complete De-escalation trainingProficiency with CMIS / HMIS software preferredCurrent WA State Food Handler's Card, Bloodborne Pathogen and CPR / First Aid Certification or obtain within 30 days of hireESSENTIAL DUTIES AND RESPONSIBILITES :
Represent The Salvation Army and respect and work within its Christian tenetsProvide outreach services outside The Way Out Center to recruit program applicantsAid program applicants to gather or request photo ID, birth certificates, mental health and substance abuse evaluations, disability services and employmentProvide support, information and referral services as appropriate to program applicantsEstablish / maintain professional, respectful and positive relationships with coworkers, applicants and community partnersComplete the pre-screen and application process alongside the applicantAddress applicants needs / concerns fairly and professionally; coordinate with supervisionDevelop / maintain strong ties to the community, law enforcement, and other homeless service providersComplete applicant's placement into the center once approvedManage the front desk area when requiredAssist participants by engagement, case management, community resources, and services to support their housing search efforts to achieve permanent housing stabilityProvide and advocate for any effective recovery based services that will aid the participant in daily livingIdentify barriers to permanent housing and develop strategies to overcome those barriersDevelop a collaborative individualized, strengths-based case plan inclusive of action steps for permanent housing search related issuesWork with the participant to set goals and develop a Permanent Housing Plan with the assistance of the case managementUpdate the Case plan as the participants needs and circumstances changeComplete progress notes to document the participants progress toward housing and permanent housing stabilityProvide coaching, advocacy, information, and referral, linkage and coordination with resources, and ongoing supportsAssist with completion of required paperworkShare lived experiences to support the individual in the housing search processPromote self-advocacy by assisting participants to have their voices heard; their needs, goals, and objectives established as the focal point of recoveryAssist participants in building social skills in the community that will enhance permanent housing acquisition and retentionServe as a link between participants and other needed servicesSchedule / provide guest transportation to / from appointments, meetings, and employment as requiredFacilitate Life Skills Classes on a weekly basis-develop topics and skills to be taught, practiced, and modeled throughout the housing search process, other housing related issues, and housing stabilityDevelop meaningful relationships with landlords and property management companies to facilitate timely, accurate referrals for housing opportunitiesMaintains required level of security each shiftEnsure that all supplies are properly stored ready to be used by the co-workers or guestBuild "Trust"; be consistent, trustworthy, and honestComplete documentation and data entry tasks on assigned shifts without delay.Assist with seasonal / special Events as assignedPerform other tasks as assignedPHYSICAL REQUIREMENTS :
Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basisGrasp, push, pull objects such as files, file cabinet drawers, and reach overheadOperate multi-line telephoneOperate a desktop or laptop computerLift up to 30 pounds regularly and 50 pounds occasionallyAccess and produce information from a computerUnderstand written informationSweep, clean, shovel snow, operate snow blower; perform janitorial tasks as neededQualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
The Salvation Army is an Equal Opportunity Employer : Minorities / Women / Veterans / Disabled
Qualifications
Education
Associates of Social Work (required)
Bachelors of Social Work (preferred)
Experience
1 years : Direct work experience with individuals experiencing homelessness (required)
Licenses & Certifications
Food Handler's Card (required)
Driver's License (required)
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
