Customer Support AnalystVirtualVocations • Fremont, California, United States
Customer Support Analyst
VirtualVocations • Fremont, California, United States
30+ days ago
Job type
- Full-time
Job description
A company is looking for a Support Analyst I to assist in customer support and technical issue resolution.
Key Responsibilities
Triage support tickets and prioritize issues based on severity
Provide customer service through various channels and maintain clear records in the ticketing system
Collaborate with team members and escalate complex issues to Engineering & Development
Required Qualifications
0-2 years in a technical support role
Ability to identify and describe technical issues
Strong prioritization and multitasking skills
Associates Degree or higher in a tech-related field
Ability to work proactively and self-directed when needed
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Customer Support Analyst • Fremont, California, United States
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