Lead Lift Operator

Job Description

Job Description

Description :

Overview of Position : The Lead Lift Operator is responsible for creating a safe, efficient, and welcoming lift experience for guests. This position serves as a guide and support for lift operators, coordinating closely with management. With a focus on both safety and service, the Lead Lift Operator helps foster a positive team environment and ensures every guest enjoys a smooth and positive experience while upholding resort safety standards.

Job Duties : The list below best represents many tasks you will be asked to perform during your employment at Windham Mountain Club.

• Oversee daily operations of assigned lifts, ensuring safety protocols and operational standards are followed.
• Supervise and support lift operators, assigning positions and breaks as needed.
• Serve as the on-site point of contact for lift operators, guests, ski patrol, and management.
• Report operational issues, safety hazards, and guest incidents promptly to supervisors.
• Train new lift operators in safety procedures, guest service expectations, and operational techniques.
• Provide ongoing coaching and mentorship to team members to maintain high performance and safety awareness.
• Ensure all guests are greeted warmly and assisted in a professional manner.
• Handle guest questions, concerns, and complaints with patience and professionalism.
• Monitor lift lines and loading / unloading areas for efficiency and guest safety.
• Conduct daily inspections of lifts, ramps, mazes, and signage, ensuring compliance with resort safety standards.
• Respond quickly to lift stoppages and assist in lift evacuations and 10-7s when needed.
• Diagnose basic malfunctions and provide relevant information to mechanics before / upon arrival.
• Maintain accurate records of operational logs, inspections, and incidents.
• Ensure operators properly maintain loading / unloading areas, including shoveling snow, raking ramps, and managing crowd control.

Requirements : Job Qualifications :

Physical Requirements

Work Schedule and Conditions : We are in the business of providing premier products and experiences for our members and guests. Traditionally our busy periods are during weekends and holiday periods which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during the holiday periods. We expect all team members arrive for scheduled shifts on time and prepared to work regardless of inclement weather and time period.