Senior Executive and Internal Communications Manager, Global Customer Services

Senior Executive And Internal Communications Manager, Global Customer Services

We're looking for a senior executive and internal communications manager to support the Global Customer Services (GCS) organization as the principal communications advisor to the Chief Customer Officer and their leadership team. In this role, you'll be responsible for executive communications for the Chief Customer Officer and internal communications for a large global services and support organization. This includes creating internal and external communications strategies and narratives to support an organization that is dedicated to delivering the best security outcomes and customer experience in the industry.

You are passionate about technology and innovation and the people behind them. You enjoy turning the complex and technical into compelling, relatable stories, and effortlessly adapt those stories for diverse audiences and formats. As part of the Global Communications organization, you'll be a key point of contact across teams, ensuring the right narratives are told across multiple channels.

Your impact includes :

• Serving as the principal communications advisor to the Chief Customer Officer and their leadership team during a time of significant business transformation
• Delivering communications that inspire employees, contribute to building a strong GCS culture, and connect them to the company strategy and services vision
• Ensuring GCS transformation initiatives are successfully and consistently communicated to employees and stakeholders to drive alignment and clarity
• Planning, editing, and developing content for a variety of channels, audiences, and media, including : the intranet and Slack, external blogs, customer presentations and messages, incident / crisis response-related communications, and external keynotes
• Managing the Chief Customer Officer's external profile, including social media strategy and speaking, media and analyst engagements (in partnership with PR / Analyst Relations / Social teams)
• Establishing ongoing metrics - measure everything to ensure success, and pivot early and often

Your experience includes :

Our Marketing team has an opportunity like no other industry : high impact work and the chance to change the future of digital security, globally. Your hands will be in industry-leading content created in the face of rapidly growing threats : cyberattacks. Being in marketing at Palo Alto Networks means that you will be in the midst of the changes impacting our industry, and helping our internal teams, customers, and partners address the ever-changing threats we all face on a day-to-day basis.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales / commissioned roles) is expected to be between $148000 - $241000 / YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.