ServiceNow Technical Lead

ServiceNow Technical Lead

Rockwoods is seeking an experienced ServiceNow Technical Lead to join our client's team in Salt Lake City, UT. We're looking for a driven professional who excels at solving business and technical challenges, leading global teams, and delivering high-quality ServiceNow solutions.

Key Responsibilities

• Serve as the primary onshore point of contact for the client.
• Coordinate effectively with the offshore delivery team to ensure seamless execution.
• Provide strategic direction and thought leadership on ServiceNow best practices.
• Design, develop, and implement ServiceNow solutions—focusing on CMDB and related modules.
• Configure, maintain, and optimize the CMDB to ensure accuracy and compliance.
• Lead ServiceNow upgrade activities, including testing, validation, and deployment.
• Develop custom workflows, automation, and integrations based on business needs.
• Oversee Discovery and Service Mapping to maintain accurate CI data.
• Define reconciliation rules, CI classes, and data models aligned to business processes.
• Troubleshoot CMDB issues in adherence to ITIL and governance standards.
• Lead ServiceNow implementation and enhancement projects.
• Prepare and present project updates, roadmaps, and status reports to stakeholders.
• Identify and manage project risks, dependencies, and improvement opportunities.
• Build and sustain strong relationships with client stakeholders.
• Translate business requirements into actionable technical deliverables.
• Provide guidance, training, and knowledge transfer to both onshore and offshore teams.
• Establish and maintain governance frameworks for CMDB and ServiceNow usage.
• Ensure compliance with organizational, security, and regulatory standards.

Required Qualifications

Preferred Qualifications

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