Technical Ops Specialist (Brokerage)

About dub

Founded in 2021 in NYC, dub is building the first copy-trading platform where instead of picking stocks, you pick people and mirror their investments. We've built the first marketplace for connecting retail investors with investing talent.

Our mission is to simplify investing by making it about people selection, and hopefully onboard the ~50% of Americans who don't own a single stock and aren't participating in the greatest wealth creation engine of our times : the stock market. Job done right, we will rewrite the playbook for how the regular individual invests and transform global GDP.

Backing

We've recently raised over $30 million during our Series A funding round from visionaries who support our mission. Our institutional investors include Notable Captial, Neo, Tusk Ventures Partners, and Slow Venture, and our angels consist of partners from Sequoia and A16Z, Sandberg Bernthal Venture Partners, and the current or former CEO / Founders of Uber, Airbnb, Robinhood, Morgan Stanley Smith Barney, and TIAA.

About the role

As a Technical Operations Specialist at dub, you'll be the critical bridge between our brokerage operations and engineering teams, ensuring our platform runs flawlessly for millions of trades. You'll combine deep brokerage operations expertise with technical skills to troubleshoot complex issues, build operational tools, and directly support our customers. This role requires someone who can quickly diagnose system issues, communicate effectively across technical and non-technical teams, and build solutions that enhance our operational efficiency.

Responsibilities

• Analyze, troubleshoot, escalate, and resolve brokerage system operational issues in real-time
• Monitor batch-scheduled jobs, identifying and escalating any delays or failures
• Participate in post-incident reviews and root cause analysis with cross-functional teams
• Work directly on our support ticketing system to resolve complex customer issues
• Communicate technical concepts clearly to non-technical customers and internal stakeholders
• Handle escalated customer cases requiring deep technical investigation
• Provide tier-2 technical support for high-priority customer issues (up to 50% of your time)

Qualifications

Nice to Haves

What we offer

Job Notes