Client Relationship Associate

Description :

If you are looking for a great place to work, and reach your potential, look to Peoples Security Bank & Trust. We continue to grow and are always looking for the right people to join our team. #TeamPSBT

Our Senior Personal Bankers deliver an exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community; counsel clients, providing needs-based financial solutions; support clients in-person or virtually; and work as an active member of the branch office sales / service team and provide support related to the day-to-day branch operational activities and financial services of the Bank.

Essential Duties :

• Processes all customer transactions (checks, deposits, withdrawals, payments, money orders, cashiers checks, cash advances, wires, etc.) efficiently, accurately, and compliantly.
• Balances cash drawer and night deposits. Replenishes, services, and balances the ATM. Manages vault transactions and balancing.
• Effectively provides guidance and oversight to daily work procedures, schedules, supplies, cash and currency.
• Well-practiced in policy and procedure in order to protect customer and Bank assets at all times. And keeps up-to-date on banking regulation changes to ensure compliance.
• Maintains working knowledge of Banks consumer deposit and loan product offerings as well as business deposit and cash management services.
• Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc. Uses available resources to research more complicated matters with assistance, ensuring client concerns are addressed in a timely manner.
• Engages and advises customers in person and / or virtually in order to attract, retain, and grow relationships.
• Assists clients with deposit account and ancillary service selections in line with their needs, opening them in a timely manner.
• Has ability to obtain NMLS. Upon completion of licensing and training, can process and close consumer loans.
• Demonstrates and educates our customer base on our technology products and services.
• Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for loans, cash management, merchant, or wealth management services.
• Able to act as a banking ambassador out in the community by jointly attending events, tabling, and educating the public on matters of financial literacy and the banks products and services.
• May supervise Personal Bankers, providing onboarding, coaching, and development in order to contribute to staff success. Assists in the Talent Acquisition and Performance Evaluation Process as appropriate.

Benefits Offered to Peoples Security Bank Employees

Company Overview

Community has and always will be our purpose. We were founded on the principle to be a bank that people can trust. We would not be where we are today without the dedication that our employees have had since we first opened our doors. Our values still hold true to this day and we are making strides to continue to grow with our amazing team.

We believe that operating with a core set of values will be integral to the success of Peoples Security Bank & Trust for our employees, customers, shareholders and communities.

We believe our team is what makes our organization successful. Hearing their stories show a path of growth and enrichment in their careers. Every single team member truly makes a difference within our company and we're grateful for each employee who chooses to work with us.

Peoples Security Bank and Trust Company is an Equal Opportunity Employer

Requirements :

Education / Training : A high school diploma or equivalent required. Associates or Bachelors degree or General Banking Diploma preferred. Training in customer service, polite and effective communication practices, and relationship building and management needed.

Skill(s) : Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text / chat, social media); good interpersonal relationship skills; strong problem solving skills; able to lead, coach and motivate others; possess a sound knowledge of branch transactional tasks and operations; be conversant in consumer and business financial products and services; proficient in use of various types of technology and software.

Experience : A minimum of 2-4 years' experience in a related position normally required.

Physical Requirements : Ability to work branch hours, including weekends, if required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer. Some travel out into the community for various events and initiatives may be expected.

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