Project Manager - Customer Success

Project Manager | Customer Success

The project manager is the primary client-facing leader responsible for the successful end-to-end development of Centrix PLM for assigned clients. This role ensures that all projects are delivered on time, within budget, and to the defined scope, while strictly adhering to the Centric PMOs standard implementation methodology and best practices.

Responsibilities

• Develop detailed project plans, timelines, resource allocation schedules, and communication strategies in alignment with PMOS standards.
• Provide and regularly update accurate resource allocation forecasts. Monitor project hours, resources, and expenses against the approved budget. Deliver a weekly budget report.
• Serve as the day-to-day point of contact for the client project team. Manage expectations, coordinate meetings, and facilitate all key project milestones (e.g., blueprinting, configuration, testing, training, and go-live).
• Execute the project rigorously using Centric's implementation methodology, ensuring all required internal documentation and phase gate approvals are completed and auditable.
• Proactively identify, track, and mitigate project risks and issues. Manage all scope change requests through the formal change control process. Escalate potential budget or timeline risks to the Director as needed.
• Coordinate activities among the client team, internal technical consultants, and project subject matter experts (SMEs) to ensure smooth transitions between project phases.

Qualifications

Performance Objectives

The US base salary range for this full-time position is $100,000 - $130,000 (depending on location) + Bonus and Benefits.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.