Customer Service Admin

Position Title : Customer Service Admin Wage : $22.00 - $24.00 / hour Shift : 1st Hours : 7 : 00am - 3 : 30pm Are your skills not being fully utilized? Reach your maximum potential by working with QPS! QPS Employment Group has a great opportunity available for a Customer Service Admin at a company in Sturtevant, WI. This is a potential to hire position for 1st shift. Apply now! Customer Service Admin Responsibilities : - Prepare, process and follow up on service quotes - Create, enter and follow up on parts orders - Review and submit expense reports to AP for reimbursement and credit card reporting—also compiles expense report data into the billing template - Enter service POs into ERP and monitors service backlog to ensure that billing is pushed to accounting promptly - Onboard and update company, customer, and customer service technician information in contractor and supplier portals (ISN, Avetta, etc.) - Schedule service trips with customers and possible travel bookings for field service technicians - Prepare and administer customer satisfaction surveys - Assist in analyzing and communicating findings to the leadership team - Coordinate operations and procedures and provide support to colleagues in the office and field - Connect customers with Electrical Engineering department to get programs, send and file NDAs - Compile and send manuals to customers - Answer main phone line and transfers calls as needed Requirements for Customer Service Admin : - Strong attention to detail - Good verbal and written communication skills - High level of organization and time management skills - Flexible, adaptable, detail-oriented and self-motivated - Basic knowledge of Microsoft Word, Excel and Outlook - Able to work independently, multi-task, and prioritize - Able to respond effectively to changes in situation or information - Able to lift up to 25lbs racine@qpsemployment.com IND012 QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS? - Access to sought-after positions with leading employers - Dedicated placement specialists who will guide you through every step of the job search process