Remote Quality Assurance Specialist

A company is looking for an Associate Professional Quality Assurance.

Key Responsibilities

Monitor and evaluate the quality of customer interactions to ensure compliance with standards

Lead calibration sessions to maintain consistency in quality evaluations

Provide feedback and insights through reports and recommend process improvements based on data analysis

Required Qualifications

Bachelor's degree or equivalent combination of education and experience

Three or more years of experience in quality assurance or call center operations

Knowledge of at least two MMIS business areas (e.g., Member / Provider Services, Pharmacy)

Proficiency with Microsoft Office and contact center platforms (e.g., Salesforce, Verint)

Experience in improving processes within a quality assurance framework