Practice Support Specialist

Job Description

Job Description

Position : Practice Support Specialist

Department : Practice Support

Office : Charlotte / Chapel Hill / Raleigh

Reports to : Manager of Practice Support

FLSA Status : Non-exempt

Robinson Bradshaw has an exciting opportunity in the area of e-discovery and practice support. The practice support specialist supports the practice support department with analytical thinking and complex technical legal practice through application development, data processing, validation management, workflow analysis, and attorney training. The focus of this position is applying quality control protocol, utilizing best practices and consistently applying those standards. If you’re an experienced legal administrative professional with an aptitude for legal technology, and would like to enhance your skills and apply your knowledge to practice support, we’d love to talk with you!

Responsibilities :

• Maintain basic skills with all technology used at the firm and develop these skills as time permits.
• Assist others in practice support with the creation of written best practice guidelines, work flows, and forms to apply within the department or in case / deal management.
• Create new cases in case management software, set-up initial views and populate all data.
• Reconcile Practice Support incoming / outgoing invoices, verification of charges and submission of invoices for payment.
• Liaison with practice support vendors as needed to maintain lines of communication and to allow for follow-up on outstanding projects or inquiries.
• Assist with data file management, adhere to document retention and destruction policies by working with internal and external data file set locations to ensure data is properly tracked, maintained and destroyed as directed.
• Maintain all TextMap databases, organize deposition exhibits and proper linking in TextMap and CaseMap.
• Train attorneys, paralegals and professional staff on case management tools and other technology as well as best practices in leveraging technology for the most efficient practice of law.
• Maintain firm documentation of all ESI received from clients and copies of all outgoing ESI from the firm.
• Assists legal records with proper filing techniques and helps develop new tracking initiatives.
• Closely monitors project / case status and provides routine status reports including task completion reports and data delivery schedules.
• Handle destructions and archival of all client matter data under firm retention policy guidelines.
• Provide assistance for trial support team with ability to expand capabilities to provide full in-trial support.
• Assist end-user technology requests through completion of Help Desk tickets or direct inquires.
• Track and record all time worked contemporaneously and accurately.
• Provide quality control on all aspects of data manipulation and production.
• Other duties as assigned.

Qualifications :

Bachelor’s degree preferred.