Customer Support Specialist - Keela

Hiring Locations :

Remote within the following locations in US and Canada

USA : California, Colorado, Florida, Georgia, Idaho, Massachusetts, Maryland, Minnesota, Montana, North Carolina, Nevada, Oregon, South Carolina, Tennessee, Texas, Virginia, and Washington only

CANADA : British Columbia (BC), Alberta (AB), Manitoba (MB), and Ontario (ON) only

About Velora :

We’re excited to share that Aplos, Raisely, and Keela have come together to form one unified company, Velora , with a shared mission : to help nonprofit organizations thrive. While we continue to offer the products you know and love, we now operate as one team, dedicated to making nonprofit work easier, more impactful, and more sustainable.

Together, our combined expertise spans fundraising, donor management, financial tracking, and communications—offering a powerful suite of tools designed to reduce complexity so nonprofits can focus on what matters most : making a difference.

We’re one company with 3 products all servicing customers in the impact space. Working at Velora means that you have the opportunity to build one or across all our products.

We have a combination of merged teams and also teams dedicated to one specific product and you can find details about the work through our job descriptions under the “about the role” section.

About the Role :

Keela is a cloud-based CRM platform tailored specifically for nonprofits, designed to streamline donor management, fundraising, and communication efforts. It offers a suite of tools that enable organizations to manage donor relationships, automate routine tasks like gift acknowledgments and tax receipts, and execute targeted email campaigns. With features such as AI-driven donor insights and customizable dashboards, Keela empowers nonprofits to make data-informed decisions and enhance their fundraising strategies.

Our Customer Support Specialist acts as the voice of our customers across all Keela teams, such as Sales, Marketing, UX, Product and Development. This collaboration with all teams at Keela means that you’ll also gain valuable experience in multiple fields within the technology industry. We are strong endorsers of providing everyone on the team the opportunity and experience they need to meet their long-term career plans. If you join the team, we’ll help you curate side-projects that align with your interest. You’ll also be a part of our unique inhouse Career Development program to help meet your potential and grow within Keela.

What you'll be doing (your role) :

We love to teach, support and educate our team members. You’ll be given A+ training from all teams at Keela to learn how to perform the below :

• Providing stellar technical support to customer service inquiries via email, online chat and phone
• Assist clients with reviewing and cleaning up spreadsheets for data migration
• Create written content to empower clients - whether it’s training videos, how-to-articles, marketing documents or even presenting webinars if that’s something that interests you!
• Advocate for the customer by sharing ideas, feedback and suggestions with other departments in Keela.
• Things change fast around here! We are always on the lookout for new projects and ideas to work on.

Requirements

What we're looking for :

Benefits

Why work with us?

If you need more convincing, here’s the rest of it :

If you have any questions or require accommodations in the interview process, please reach out to recruitment@joinvelora.com .

Aplos, Keela and Raisely’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity

We know with diversity comes strength. Aplos, Raisely and Keela provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.