Customer Service Representative

Veterinary Customer Service Representative

A veterinary customer service representative (CSR) acts as the initial point of contact for pet owners, and ensures a positive client experience by handling appointments, inquiries, payments, and communication between clients and veterinary staff. Key responsibilities include greeting clients, scheduling appointments, answering phones and emails, processing payments, maintaining medical records, relaying information accurately, and providing general support to the veterinary team. This role requires strong communication, multitasking, organizational, and interpersonal skills, along with empathy and compassion for animals and their owners. The job requires prior clerical experience to perform the duties effectively.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team :

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note : Any benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.