Warranty Coordinator

Job Description

Job Description

An independent office furniture and supplies dealer in Owings Mills is seeking a Warranty Coordinator to join their team. The Warranty Coordinator position supports clients, coworkers, and vendors to achieve seamless solutions for product issues. This role will handle troubleshooting any concerns and processing claims for replacements or fixes, handling high volume inbound calls, and providing excellent customer service.

Must have strong communication skills, promptness, and thoroughness. This position actively supports Account Executives in maintaining the strength of established external relationships.

• Proven experience in customer service or call center environments.
• Strong proficiency in email correspondence and phone communication.
• Ability to troubleshoot and resolve connectivity or product-related issues.
• Excellent organizational skills to manage high volumes of claims and inquiries.
• Ability to work collaboratively with internal teams and external vendors.
• Detail-oriented mindset to accurately document and track resolutions.
• Commitment to delivering a positive and seamless customer experience.
• Familiarity with office furniture and supplies is a plus.