Solution Engineering Manager, Commercial CAE

Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time.

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry : a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On.

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Job Description

What You Will Be Doing

• Build, lead, and mentor a high-performing Solution Engineering team supporting the Customer Account Executives within the sales org.
• Foster a collaborative and innovative team culture that’s positive, motivating, and performance-driven.
• Serve as a subject matter expert in supporting the Customer Account team throughout the customer lifecycle, ensuring technical alignment with customer needs to help them evolve and expand their use of Ironclad.
• Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform.
• Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team.
• Work closely with Customer Account Executives (CAEs) and Customer Outcomes leadership to understand the evolving needs of our existing customers and establish effective technical support for customer expansion initiatives.
• Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits.
• Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance.
• Collaborate with cross-functional teams to align solution engineering efforts with overall business objectives and company priorities.
• Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience.
• Bring actionable insights back to Ironclad’s Product Team to help us evolve our platform from the lens of the customer
• Help Ironclad scale through external and internal education and enablement efforts. Share your knowledge!

Key Skills

Benefits

OTE Range : $240,000.00-$280,000.00

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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