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Customer Service / Team Lead

Customer Service / Team Lead

CrafcoMemphis, Tennessee, USA
9 days ago
Job type
  • Full-time
Job description

Crafco Inc. is seeking a Customer Support / Team Lead at our supply center in Memphis TN.

Crafco Supply Centers are retail and manufacturing stores that make and sell pavement preservation materials and equipment for crack sealing pothole patching sealcoating and more. The Customer Support Representative / Team Lead is responsible for assisting the Store Manager in overseeing store operations inventory management and providing an outstanding customer experience. No day ever looks the same. The Customer Support Representative / Team Lead is an integral part of all functions including operations sales service and customer support. Every day brings new exciting experiences.

This position offers a competitive hourly rate with an excellent benefits package including Profit Sharing Matching 401(k) Medical Dental Vision Life Short and Long term Disability Holiday Personal Sick Leave Maternity Leave and more.

Specific Duties :

  • Build relationships with customers and provide outstanding service for their pavement preservation product and equipment needs.
  • Ensure adherence to standard operating procedures and customer service protocols.
  • Monitor and optimize workflows ensuring timely and accurate fulfillment of customer orders.
  • Receive and process incoming shipments; verify accuracy of items and quantities and place / store them accordingly.
  • Prepare items for outgoing orders package appropriately arrange and manage shipments and contact LTL carriers or UPS as necessary to insure on-time shipments and / or returns.
  • Conduct administrative functions to ensure accuracy of orders quotes and invoices.
  • Be the communication hub (act as liaison) between all co-workers departments and the customer as needed to ensure a seamless experience.
  • Assist customers with product and equipment questions purchases orders and / or troubleshooting. Model upselling and cross-selling techniques to drive additional revenue.
  • Communicate operational updates to Store Manager and ensure team alignment with store objectives.

Qualifications :

  • Experience : Minimum of 2 years in retail operations or customer service required. Experience in pavement bridge maintenance or equipment supply industry or related fields such as construction asphalt concrete or chemicals preferred.
  • Education : High school diploma or GED required.
  • Technical Skills : Familiarity with Microsoft Office POS and ERP systems.
  • Communication : Strong interpersonal verbal and written communication skills.
  • Customer Focus : Ability to address customer needs and resolve issues efficiently.
  • Physical Requirements : Physical ability to perform job functions including but not limited to : standing sitting bending squatting or remaining in uncomfortable positions for extended periods of time lifting / moving large bulky and / or heavy items frequently (50 lbs. or more) working in adverse conditions including hot / cold both indoors and outdoors and / or in inclement weather.
  • Misc / Other : Able to work occasional overtime or Saturday hours as needed. Ability for local travel if needed.

    • About Crafco Inc.

    Crafco Inc. has delivered confidence through innovation quality and value to our customers since 1976. Crafco is the worlds leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon Inc. our core values consist of Empowered Service Selfless Leadership Purposeful Growth and Respectful Relationships which provide an excellent work environment for future growth. Learn more about Crafco and Ergon by visiting :

    us to see if you can be a part of our TEAM.

    Crafco Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid drivers license. Any employment offers are contingent upon a pre-employment drug test background check and MVR. .

    Key Skills

    Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 17 - 21

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    Customer Service Team Lead • Memphis, Tennessee, USA