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Logistics / Dispatch Supervisor

Logistics / Dispatch Supervisor

AP ProfessionalsRochester, NY
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Description

AP Professionals has partnered with a local manufacturer who has been in business for decades and is in search of a Logistics Supervisor. The Logistics Supervisor will manage the order-to-delivery process, optimizing drivers and trucks to maximize productivity and ensure efficient customer service. Leading a team of Dispatch Specialists and CDL A Drivers, this role requires independent judgment to comply with company, federal, and state regulations. Prior experience dealing with CDL A Drivers as well as supervising is required.

This position is a full-time, direct hire position that requires onsite work.

Responsibilities

  • Oversee the daily routing and scheduling of all deliveries.
  • Supervise the daily responsibilities and functions of Dispatch Specialists and CDL A Drivers.
  • Review data, verify hours of service, and ensure payroll entries comply with Federal, State, and FMCSA regulations.
  • Analyze metrics, communicate performance results, and provide coaching based on outcomes.
  • Prioritize safety and hold employees accountable for safe operations.
  • Work with the Safety Department to enforce company policies and procedures.
  • Coordinate with Human Resources and the dispatch team to maintain compliant driver files; schedule drug tests and medical certificate renewals as needed.
  • Manage equipment availability and assign drivers and trucks as needed.
  • Direct Dispatch Specialists to maintain regular contact with drivers and manage emergency responses.
  • Ensure maximum productivity by optimizing routes and making cost-effective decisions.
  • Engage third-party carriers as needed and ensure they meet delivery and customer service expectations.
  • Proactively identify and resolve potential delivery and service issues before they cause interruptions.
  • Communicate with maintenance personnel and serve as an emergency contact for mechanical downtime and other issues.
  • Oversee the daily workflow of assigned drivers.
  • Supervise the training programs for new hires to ensure they gain accurate and adequate operational knowledge.
  • Manage time off scheduling and usage for Dispatch Specialists and Drivers.
  • Assist in preparing and distributing disciplinary action documentation in accordance with company policy, in coordination with Human Resources and the Logistics Manager.

Education

  • Associate’s or Bachelor’s degree in Transportation or Logistics, or equivalent job-related experience preferred.
  • Experience

  • Minimum of 3 years of experience in logistics / transportation and people management or a related field.
  • Prior experience with CDL A Drivers
  • Must hold a high degree of customer service
  • Knowledge, Skills, Abilities, and Other Characteristics

  • Independent thinker with a positive personality and proactive attitude.
  • Strong leadership, customer service, and decision-making abilities.
  • Holds self and assigned drivers accountable for compliance with state and federal regulations and company policies.
  • Proficient in, or able to quickly learn, dispatch and recordkeeping systems.
  • Ability to work efficiently in a fast-paced, high-pressure environment.
  • In-depth understanding of supply chain distribution and logistics.
  • Proficient in Office 365 products.
  • Availability after hours and weekends needed.