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Mortgage Production Manager
Mortgage Production ManagerUnited Federal Credit Union • Fletcher, NC, US
No longer accepting applications
Mortgage Production Manager

Mortgage Production Manager

United Federal Credit Union • Fletcher, NC, US
14 days ago
Job type
  • Full-time
Job description

Overview

This position is responsible for managing a loan production office and all related loan officers and lending assistants. The Mortgage Production Manager develops growth strategy for mortgage lending in particular markets and is responsible for recruiting, on-boarding, and ongoing support of Mortgage Advisors. The role evaluates and manages staffing needs and business development tactics to maximize production and growth of the office while developing relationships with key market resources and contributing to production themselves.

Essential Functions

  • Responsible for ongoing recruiting and leading a team of Mortgage Advisors (MAs) within the loan production office to increase sales activity and ensure sales policies and procedures are adhered to. Provide coaching, communication, and training to close knowledge gaps; develop sales tools; facilitate regular update meetings; recruit and hire MAs aligned with the channel growth plan. Resolve issues related to mortgage origination within the MA team; research borrower questions or issues and handle escalations to support members across markets. Time : 50%
  • Manage personal loan production and financial counseling through interviewing, pre-qualifying, and guiding the mortgage loan application process. Monitor and manage the sales pipeline of applications, follow up with operations to obtain loan status, assist with underwriting conditions, re-structure loan terms as needed, monitor rate locks, and verify closing figures. Develop and maintain relationships with real estate / builder communities to promote real estate loan programs; represent the Credit Union at community real estate functions and give educational presentations. Time : 40%
  • Maintain industry knowledge of products, guidelines, regulations, policies, and other relevant intelligence. Coordinate educational activities to enhance sales knowledge and procedures; attend industry conferences or events as appropriate; research new sales technologies and participate in mortgage system projects as they relate to Mortgage Production. Support rollout of new systems / tools as liaison to the Mortgage team. Time : 10%

Education

  • Bachelor's degree in business, finance, or related field or two years of related work experience desired.

    • Experience

  • Management experience required.
  • 3 or more years' experience in sales or sales support roles within the mortgage industry.
  • NMLS registration required.
  • Past success as a Mortgage Loan Originator preferred.
  • Experience with outbound business development preferred.

    • Knowledge, Skills and Abilities

  • Excellent communications and leadership skills.
  • Working knowledge of financials and general business practices.
  • Strong knowledge of mortgage industry regulations including RESPA, ECOA, HMDA, Truth-In-Lending, FCRA, HVCC, ECOA, and SAFE Act.
  • Understanding of FNMA, FHLMC, FHA / VA, and RD lending guidelines.
  • Working knowledge of the mortgage origination process.
  • Familiarity with mortgage servicing and secondary marketing requirements / procedures.
  • Excellent written and oral communication skills.
  • Prior use or familiarity with Encompass, Blend and Optimal Blue is desired.
  • Ability to maintain poise and professionalism with challenging member interactions.
  • Ability to facilitate / lead effective training classes or meetings.
  • Strong organizational skills, detail-oriented with excellent time management.
  • Computer skills with business software; strong data management and analysis skills using spreadsheets / databases.
  • Ability to work in a self-managed team environment and meet deadlines amidst changing priorities.

    • Competencies

  • Demonstrates Courage
  • Drive for Results
  • Customer Focus
  • Integrity and Trust
  • Self-Development
  • Business Acumen
  • Innovation Management
  • Developing Direct Reports and Others
  • Managing Through Systems
  • Organizational Agility
  • Building Effective Teams
  • Problem Solving

    • Mental Requirements

  • Business process analysis to identify opportunities for improvement.
  • Strong conceptual, practical application, and problem-solving skills.
  • Team facilitation; lead groups, prepare agendas, provide materials.
  • Presenting for training and project updates; ability to generate interest for improvements and change.
  • Ability to multi-task across varied functions.

    • Tools and Equipment Used

  • General office equipment and computer software as needed.

    • Working Relationships / Contacts

  • Daily contact with management and Credit Union staff; as necessary, contact with strategic partners and vendors.

    • Physical Demands

    Work involves standing and walking for brief periods; most work is performed seated. Potential for eyestrain from computer work. Travel to assignments, projects, and training may be required. Deadlines may impose stress. May occasionally lift up to 25 pounds.

    Working Conditions

    Internal : climate-controlled office environment; normal noise from office equipment; long hours may be required to meet deadlines. External : travel up to approximately 25% to events and real estate offices within the market area.

    EOE / Vets / Disability

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    Production Manager • Fletcher, NC, US