Field Support Analyst

Description : Job Description : Title :

Field Tech Support

Job Family : D&T

Background Package :

• Standard Package- No Drug Test

Bill Rate : Hours :

M-F 8-5pm

Remote / Hybrid / In-Person :

In-person

Location :

Dallas, TX, candidate will likely work out of Richardson as well.

Assignment Duration :

3 / 14 / 2025

Potential to convert to FTE, If so, what rate :

yes

Resource's typical working day :

Desktop support helping a wide range of end users

Building and supporting client hardware and software

Responding to tickets

Maintaining office technology

Level 1 & Level 2 software support enterprise level

Backend office MS Office Support

MS Intune

Active Directory

Remote management

Incident Request Management

Years of Experience needed :

3 years+ of enterprise experience (2nd level support), focus on customer service

Level of Education : H.S Diploma

Systems / Software proficiencies :

MS Intune, Ticketing Systems, MS Office Suite

Certifications / Licenses :

n / a

Top Must have Skills :

Experience with Remote software tools, Lifecycle management

Level 1 & Level 2 software support enterprise level

Backend office MS Office Support

MS Intune

Active Directory

Remote management

Incident Request Management

Front facing customer service

Top Nice to have Skills :

Interview Process :

2 rounds, 1st round - Technical / skills evaluation, 2nd round - both virtual (Teams)

Custom Fields :

Name : Is this opportunity convert to Perm or Potential Convert to Perm?

Value : None