Dispatch Coordinator

Dispatch Coordinator Position Summary :

• The Dispatch Coordinator will be responsible for scheduling technicians to successfully complete service requests to customer satisfaction.
• The main purpose is to maximize productivity of the Field Service Technicians considering efficiency and using cost control.
• Reviewing service calls to determine the most qualified technician needed to complete request.
• Manage all service work orders to adhere to Service Level Agreements and meeting or exceeding customer expectations.
• Follow up on all tickets to ensure satisfactory completion and properly document tickets upon completion.
• Answering phones and working with technicians to resolve any issues that arise.
• This may include ordering parts, rerouting calls to other technicians, relaying information back to ticket owner, or providing any other assistance needed to successfully resolve and complete service calls.

Entering any and all information into the service tickets for proper documentation and communication to the ticket owner as relayed from the technicians or otherwise obtained.  Duties and Responsibilities :

This includes proper routing of technicians to achieve maximum efficiency and productivity.