Operations Analyst III

Job Description

Job Description

LHH is actively seeking a Senior Operations Analyst for one of our top clients in Indianapolis, to support their Legal and Corporate Affairs Knowledge & Enablement Management (KEM) team. This is a contract opportunity with our client and will be hybrid (2-3 days per week) to their office in Indianapolis. This position ensures the seamless continuation of knowledge operations workflows through enterprise policy updates, knowledge article publishing, and day-to-day operational support.

Key Responsibilities

Knowledge Article Management

Support updates and publishing of knowledge content across Confluence and multiple orgs (Org62, Legal Ops, Peopleforce, Supportforce).

Assist with knowledge governance and quality assurance processes.

Contribute to CAP Compass content updates and cross-linking initiatives.

Help maintain AI-ready knowledge formats and structures.

Policy & Documentation Support

Assist with enterprise policy management, updates, and publication in Confluence.

Review and update Standard Operating Procedures (SOPs).

Administrative & Project Support

Manage and track the knowledge request queue, supporting ticketing and workflow optimization.

Assist with management of legal knowledge subscriptions and the Do Not Call list.

Provide regular progress and status updates to leadership.

Required Skills & Experience

Essential Qualifications

3–5 years of experience in knowledge management, legal operations, or a similar field.

Strong project coordination and administrative skills.

Experience with content management systems and documentation workflows.

Exceptional attention to detail and ability to manage multiple priorities.

Excellent written communication skills.

Proven ability to work independently with minimal supervision.

Preferred Qualifications

Experience with Salesforce platforms and knowledge base management.

Familiarity with legal or compliance documentation.

Background in policy management or governance.

Understanding of AI / agent content preparation best practices.

Success Metrics

Consistent and accurate maintenance of knowledge article publishing schedules.

Timely completion of enterprise policy updates and compliance-related documentation.

Effective management of request queues and ticket resolution.

Clear, organized handoff documentation to support team continuity post-contract.

Pay Details : $36.00 to $45.00 per hour

Search managed by : Kaitlynne Hope

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.