Join Tommy Hilfiger
Be part of an iconic story. Tommy Hilfiger is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. The Tommy Hilfiger brands consist of Tommy Hilfiger and Tommy Jeans, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.
General Summary : The Lead Associate's primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate also performs a variety of operational activities as assigned by the Store Management.
Essential Competencies, Duties, and Responsibilities :
Functional Success Factors :
- Demonstrates awareness of store sales plans and results
- Demonstrates awareness of individual contribution to business results
- Support corporate standards and expectations
- Participate in staff meetings, as needed
- Articulates Corporate business goals within the store
Delivering Customer Service :
Consistently provides Customer Service to Company standard.Builds repeat customer base through excellent use of mailing listMaintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective sellingConsistently foster a positive store experience by treating all customers and staff members in a fair and consistent mannerEffectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasksAdhere to Company Personal Appearance Standards to properly represent the Tommy Hilfiger imageExecuting Product and Visual Standards :
Ensure consistent and accurate replenishment of product onto the sales floorComply with visual presentation standardsAssist in executing markdowns and floor moves when neededExecuting Operations Standards :
Adheres to Policies and ProceduresObserve sales floor and stockroom for loss prevention and advise management of any unusual internal or external activityExecute Opening and Closing Checklist duties as directed by store management, to ensure store is always ready for businessPerform other duties as assigned, in a timely manner with attention to details.Seeks clarification on expectations where neededAttend daily Launch Meeting and Quarterly Staff MeetingAuthorized to do all register transaction including that of management with the exception of Employee sales, post voids,Authorized to do refunds, exchanges, store credits, sale sends, gift cards, cash pulls, no saleAuthorized to reconcile all media when requested : Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers.Leads in "Success" stores are also authorized to do bag checks, watch back door, employee transactions.Strategic Success Factors :
Teamwork :
Maintains respect and works well with othersCommunicates honestly, openly and constructivelyJoins in the recognizes and celebrates the contribution and achievements of othersRespects and values individuals.Makes sacrifices for the good of the groupGives feedback that promotes positive changeSupports managements in resolves ongoing conflict and unproductive disagreementsCreates energy and excitement around shared goals and valuesConsistently adheres to assigned scheduleDemonstrates a desire to help or serve external and / or internal customersActs with integrityTeambuilding :
Aligns with team commitmentEncourages an atmosphere of open communication including listening, responding, constructive and honest feedback and consensus buildingContributes to an inclusive culture of diverse styles and talents working toward a clear purposeContributes to an environment of trust and respectMaintains high standardsTake action in difficult circumstancesSuccessfully broadens' others knowledge and teaches new skills if called uponAgility :
Responds quickly and flexibly to the changing business environmentUpholds commitments under stressful and changing conditionsMaintains adaptability and a positive point of view in the face of changeTakes on additional assignments and work when neededResults-Oriented :
Maintains focus on goals with an emphasis on service quality, and customer serviceConsistently meets or exceeds objectivesOrganizes self and tasks with sensitivity to time constraints and resource availabilityEnsures clear understanding of goalsStrives to reach goals through execution of measurables at a high level that achieves resultsMaintains a sense of urgencyMeets deadlinesQualifications :
Experience Required : Minimum of six months as a Sales Associate is desired, but not required.
Minimum Education Level : Minimum high school education or equivalent.
Physical Requirements : Ability to communicate with customers and store personnel; maneuver around sales floor, stock room, and office; lift heavy objects, stretch, and bend; operate cash register and office computer.
Schedule Requirements : Ability to work a flexible schedule to meet the needs of the business, which may require evening, weekend, holidays, and overnight shifts.
Your Wellbeing is Our Priority :
At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes :
Insurance : Best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.401(k) : An above-market 401(k) contribution to help our eligible associates save for retirement.Flexible Workplace : Company-paid holidays, paid time off, seasonal hours, and flexible work schedules.Wellbeing Support : A variety of wellbeing tools and programs.Care.com Services : Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.Education Assistance : Receive support for continued education including tuition reimbursement.Associate Discount : Shop at our company outlets and e-commerce sites at a discount.Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.
About PVH :
We are brand builders who focus our passion and creativity to build Calvin Klein and Tommy Hilfiger into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
