Pre-Service Representative

Ovation Healthcare Opportunity

Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN.

Summary : Pre-Service Representatives perform scheduling and / or pre-registration of patients for facility visits via telephone. This is a remote position and may also involve verifying insurance, collecting copays, obtaining authorizations, and logging data. This position is expected to provide a superior level of customer service with patient interactions.

Duties and Responsibilities :

• Meet individual KPIs and goals.
• Handle inbound, dialer, and outbound calls in a timely manner
• Schedule patient appointments per client expectation
• Pre-Registration of patient appointments into one or more software programs
• Verify insurance eligibility and patient liability amounts and collect financial obligation from patients
• File, maintain logs, and perform other general administrative and team support duties as required
• Collect data for quality improvement
• Answer and work client emails
• Place follow-up calls if needed
• Other duties as assigned

Work Experience, Education, and Certifications :

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Desired Qualities :

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