Reception Manager
Under the direction of the Sr. Manager, the Reception Manager assumes responsibility for all team members and operations within their group of buildings, assumes responsibility for the implementation of new systems, policies and training and as part of Reception Operations, ensuring alignment with compliance requirements.
As a people manager, the role requires the ability to provide support to team members with different work styles, personalities and goals. Responsibilities include coaching and developing staff to ensure we provide a customer centric experience through each interaction, overseeing a variety of projects and audits, and working to improve processes to increase team's overall efficiency. The Manager will support all team members within the Reception Services team to ensure they are continuing to make progress on job responsibilities and offering people support for their growth and wellbeing. As a team leader, the Manager will support and lead employees in their development of skills, and work towards each individuals' goals.
Amazon is a fast-paced demanding corporate environment and we are committed to providing professional 5-star customer service with every interaction.
Schedule : Monday Friday; 7 : 30 am 6 : 00 pm (Hours will vary) Location : Seattle, Bellevue & Redmond Starting Salary : $86,986 - $99,278 per year | Full Salary Range : $86,986 - $111,571 per year
What we can offer :
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25 / month
- Student Loan Contribution Program - $50 / month
- Pet Insurance Discount Program
Key Responsibilities :
People
Overseeing the Reception team and provide ongoing guidance to the team on leading Leads and Senior ReceptionistsResponsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve the established goalsManage escalations received from the teamResponsible for program performance ensuring that all procedures, processes and policies are understood and followedFollow up with corrective employee conversations as necessary related to employee performance, including additional leadership as necessaryCarry out supervisory responsibilities in accordance with NWC and Amazon policies and procedures. Additional responsibilities include recruitment and interviewing, training and supporting staff; planning, assigning and directing work; rewarding and providing corrective feedback to employees and effective escalation resolutionFoster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolutionOperational Excellence
Collaborates with NWC Management team on program service level agreements and operation standards ensuring they are met or exceeded, inclusive of staffing levels, and overall customer satisfactionMonitors and analyses metrics identifying and recommending process improvements where neededIdentifies potential challenges and opportunities within the programHas a high-level overview of our services, contracts, of all building operations including, but not limited to, security access levels, facility procedures, vendor points of contact, and any escalation processes understands all of the moving parts and how they fit together, helps staff and internal stakeholders understand as wellCommunicates regularly with internal stakeholders to both obtain and disseminate information about the planned activities of the space, ensuring team members are knowledgeable and confident about operationsDeliver engaging presentations and effectively communicate information, data, or reports to diverse audiencesIdentify and document processes for internal stakeholder review and approval of new or updated proceduresAct as liaison between Northwest Center, Amazon and other Vendors ensure continuity across campus locationsLead and participate in additional projects as assignedCustomer Experience
Provide elevated customer support for callers, visitors, community members, vendor partners, and all customersAttend regular team meetings to discuss updates, concerns, and ideas with leadershipBe the example of elevated customer support for all levels of interactions and all guests entering Amazon spaceAct as escalation point for situations with visitors, community members, vendor partners, and all guestsRequirements :
A minimum of 4+ years of people management experience with proven experience in a corporate office operationsExperience supporting high-performing programs with direct supervision of supervisory-level staffAdvanced computer skills in MS OfficeBackground leading strategic planning and execution across a corporate organizationInterpersonal skills to effectively motivate others. Lead change and innovationMaintain good judgment in fast-paced, high-stress environmentsDetailed oriented & thorough, with ability to see the big picturePassion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goalsRegularly seeks new and improved methodologies for enhancing the effectiveness of organizationAssociates' degree requiredMust be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds, as well as carry supplies to other buildingsEncompasses a combination of desk work and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5-mile radius is requiredAbility to read, write, communicate, and comprehend the English languageAbility to work flexible hours, including occasional changes in schedule according to project needs. Occasional earlier or later start times, nights, and weekends may ariseThis is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fitNorthwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.
At Northwest Center, we do not just accept diversity and inclusion we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
