Patient Services Specialist

Patient Services Specialist

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Role Summary :

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patients and clinical teams.

Your Key Responsibilities :

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Customer Service

• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients' waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols

Maintaining the Integrity of Patient Records

You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.

Minimum Qualifications :

GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.