Scheduling Rep, Hendrick Clinic South Family Med

Scheduling Rep, Hendrick Clinic South Family Med

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

Minimum Education

High school diploma or general equivalency diploma (GED)

Minimum Work Experience

Minimum one year of experience in an appointment scheduling position

Required Licenses / Certifications

Required Skills, Knowledge, and Abilities

Knowledge of medical practice protocols related to scheduling appointments

Knowledge of manual / computerized scheduling systems

Knowledge of customer service principles and techniques

Skill in communicating effectively with physicians / clinicians about scheduling preferences

Skill in maintaining master appointment schedule via manual or computerized means

Skill in producing reports about appointment patterns as needed

Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly

Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency

Ability to analyze situations and respond appropriately

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