Information Technology Generalist

Job Details

Job Location

DemKota Ranch Beef - Aberdeen, SD

Description

Information Technology Generalist

Reports To : IT Manager

Position Summary :

The IT Generalist is responsible for supporting and maintaining the company's IT infrastructure, including hardware, software, and networking systems. This hands-on role manages the IT help desk and ensures system uptime, end-user support, and the implementation of IT best practices across office and production environments.

Essential Duties and Responsibilities :

• Manage IT help desk operations, ensuring timely resolution of user issues and strong customer service
• Install and configure operating systems, software releases, and system upgrades
• Evaluate and apply patches and fixes; resolve software-related issues
• Support end-user needs including troubleshooting, account maintenance, and training
• Monitor and analyze system performance, including network and disk utilization
• Configure fault-tolerant systems and proactive monitoring to maximize uptime
• Perform IT inventory assessments, documentation, and procedural updates
• Conduct hardware and software evaluations to support business goals
• Participate in team initiatives to automate tasks and streamline IT processes
• Install and terminate cabling and fiber as needed for IT infrastructure
• Communicate clearly and effectively with coworkers and management
• Maintain professionalism and a positive attitude in all interactions
• Perform additional tasks as assigned by the I.T. Manager or senior IT leadership
• Work outside normal production hours as required for system maintenance or implementations

Qualifications

Desired Skills and Experience :

Work Environment and Physical Requirements :