Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Our agency is dedicated to creating a supportive and flexible work environment that prioritizes both professional success and personal well-being. Here's what we offer :

• Work-Life Balance : Enjoy work-from-home options for snow days or when you or your children aren't feeling well.
• Special Days Off : Celebrate your birthday with a day off and enjoy 11 paid holidays, including Christmas Eve and Christmas Day.
• Team Celebrations : We close the office for team lunches, including birthday celebrations and a festive Christmas lunch and party.
• Personalized Workspace : Each team member gets their own office space for privacy and focus.
• Professional Growth : We cover licensing and training costs, allowing you to work while completing your coursework.
• Convenience and Opportunity : No weekend hours, provided leads for sales, and unlimited earning potential with no commission caps.

Join our team and experience a workplace that truly values and invests in you!

ROLE DESCRIPTION :

As a Customer Relations Representative - State Farm Agent Team Member with Melissa Walter - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction
• Identify and pursue new sales opportunities to expand the customer base.
• Build and maintain strong relationships with clients to encourage repeat business.
• Present and demonstrate products or services to potential customers.
• Negotiate sales terms and close deals to meet or exceed sales targets.

QUALIFICATIONS :

• Strong communication and problem-solving skills.
• Results-oriented with a strong focus on achieving and exceeding sales targets.
• Experience in customer service preferred.
• Ability to obtain property & Casualty producer license