Instructional Designer – Customized Learning Solutions

TITLE : Instructional Designer – Customized Learning Solutions

POSITION TYPE : Full Time (W2)

LOCATION : Plano, TX

ABOUT WorldLink :

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit .

WHO we’re looking for :

We are looking for an Instructional Designer – Customized Learning Solutions who will be responsible for leading the design, development, and planning the delivery of large scale learning projects including national events, e-Learning projects, face-to-face and virtual courses, and any ad-hoc requests that will enhance channel relationships and position in the marketplace. You will think outside the box to tap into all modalities of learning. You will work collaboratively and strategically under minimal supervision. Work alongside peer group which includes individuals assigned to a portfolio of accounts, the global retail strategy and learning architecture, global content design, and the sales delivery and enablement teams. Holistically, you will provide end-to-end customized learning solutions, based on the respective supported account.

The Customized Learning Solutions team supports the ongoing training relationship with carriers, retail, and all other strategic consumer channels. In partnership with internal learning strategy team, you will work with cross-functional channel partners to provide end-to-end learning support and partnership to sell-in the design and delivery strategy.

Role and Responsibilities :

• Lead the content management process including instructional design, and delivery to internal and external partners.
• Understand the need for media engagement and how, when, where to use this modality.
• Partner with external clients and business partners to translate business performance needs into learning and development solutions (e.g., physical / virtual materials, instructor-led, e-Learning, product workshops).
• Design and manage execution of account specific training.
• Collaborate with the Channel Operations team to work with Carrier customers to fulfill requirements for device training.
• Proactively collect and aggregate both consumer, business and account-specific insights to uncover areas of opportunity.
• Leverage insights in conjunction with learning methodology to ideate, create and deliver relevant account-specific training modules.
• Use data to measure account training effectiveness and create a proposed strategy to drive incremental sellout.
• Attend weekly account staff meetings to help drive monthly priorities and actions that are needed from the field sales organization.
• Serve as primary training POC (point of contact) for Channel Operations team.
• Work collaboratively with various functional areas to execute strategic “Go to Market” direction.
• Project manage Retail-Account training initiatives.
• Collaborate in business planning sessions with Channel Operations leadership.
• Partner with field organization on local activity support.
• Build presentations and rapid development materials in various brand formats.
• Use expert-level experience with Adobe Creative Suite (Specifically InDesign), Articulate Storyline, Photoshop, and captivate.

Required Experience and Education :

Necessary Skills and Attributes :