Infor Systems Analyst

Job Description

Job Description

Salary : DOC

Job Philosophy :

R&S Logistics is a single-source 3PL team whose employees embody our values of Agility, Stewardship, Tenacity, being Invested, and demonstrating Gratitude! We strive to attain the standard set forth in Colossians 3 : 23, doing our best at every opportunity.

With responsibilities spanning Systems Operations and Customer Relations, the Infor Senior Systems Analyst is a vital member of the R&S Logistics Team.

R&S Logistics Infor Senior Systems Analysts function as a reliable and proactive first point of contact for customers onboarding and system support needs, demonstrating our commitment to customer satisfaction. Infor Senior Systems Analysts are detail-oriented, results-driven, and highly adaptable, with an exceptional ability to organize workflows, solve problems, and prioritize competing tasks in a fast-paced environment.

The Infor Senior Systems Analyst also provides leadership, oversight, and first-line accountability for Systems Team members, supporting continuous operational improvement and customer success.

While based out of our Knoxville, TN, headquarters, the Infor Senior Systems Analyst role often requires day travel between R&S Logistics locations throughout East Tennessee to support operational and project goals. This position may require occasional evening or weekend work based on business needs.

Benefits : Paid Time Off

Medical, Dental, & Vision Insurance

Telemedicine

Available Health Savings Account with Company Match

401(k) with Company Match

Long-Term Disability with Optional Short-Term Disability

Parental Leave

Responsibilities and Duties :

R&S Logistics Infor Senior Systems Analysts have a wide variety of responsibilities and duties, including but not limited to :

Serving as the first point of contact for customer onboarding and ongoing system support.

Completing customer onboarding within estimated timeframes.

Achieving customer satisfaction scores of 90% or higher in onboarding and support surveys.

Delivering 90% of projects within the assigned timeline and budget.

Overseeing and mentoring Systems Team members to ensure service excellence.

Monitoring, analyzing, and responding to Helpdesk tickets, identifying trends, and recommending system enhancements.

Developing and presenting recommendations for ongoing operational and systems enhancements.

Implementing at least one system improvement per quarter and documenting time and cost savings achieved.

Maintaining the Infor Cloud Suite Warehouse Management System and other critical platforms to ensure operational readiness and excellence.

Communicating clearly and professionally with customers, team members, and leadership.

Actively participating in ongoing training programs and professional development.

Adhering to R&S Logistics Standards of Quality, Customer Service, and Employee Handbook.

Note : This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.

Qualifications and Skills

R&S Logistics Infor Senior Systems Analysts possess the following :

3+ Years Experience working with Infor WMS, specifically the Cloudsuite version (experience with Infor Enterprise WMS will also be considered)

Previous Experience in Warehouse, Logistics, or 3PL System Environments Preferred

Intermediate to Advanced Knowledge of Microsoft Office Products, especially Word and Excel

Strong Analytical and Problem-Solving Skills

Demonstrated Achievement Orientation and Adaptability

Strong Client Focus and Communication Skills

Strong Organizational Skills and Attention to Detail

Ability to Identify and Implement System Improvements

Ability to Work Independently and in a Team Environment

Ability to Prioritize and Manage Multiple Tasks in a Fast-Paced Setting

Willingness and Ability to Regularly Travel Between R&S Logistics Locations Throughout East Tennessee

Willingness and Ability to make Rare Overnight Trips to R&S Logistics Port Location in Savannah, GA

Physical Requirements

R&S Logistics Infor Senior Systems Analysts are able to perform the following tasks, with or without accommodations :

Constantly Operating a Computer, Printer, and Other Miscellaneous Office Machinery

Sitting, Standing, and Walking for Prolonged Periods

Working in an Office Environment

Working in a Seasonally Warm / Cold Warehouse Environment

Occasional day travel throughout East Tennessee and rare overnight travel to Savannah, GA