Job Description
Job Description
POSITION OVERVIEW : The Position involves high guest contact and presents the first point of contact to dining for all guests. To provide guests with the highest quality of service in a pleasant and prompt manner. To know proper table settings and up sell by making well Informed and eloquent suggestions. Collect payments and pay gratuities. Maintain a high standard of sanitation and cleanliness. To be helpful and courteous in any manner of guest contact.
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
EDUCATION & EXPERIENCE :
- High School Graduate or General Education Degree (GED) : or Work Equivalent
- Minimum of 1-2 years of experience in food service preferred.
- Previous training in liquor, wine and food service preferred.
- Certification in alcohol awareness program preferred.
- Previous guest / customer relations training.
QUALIFICATIONS :
Minimum of 21 years of age to serve alcoholic beverages.Good understanding of the English language.Good communication skills both written and verbal.Carry a large oval tray with 6 covered dinners, approximately 20 pounds.Exert physical effort in lifting / transporting at least 50 pounds. Push / pull carts and other equipment up to 150 pounds.Endure various physical movements throughout the work areas.Satisfactorily communicate with guests, management and co-workers to their understanding.Work environment - F&B outlets, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settingsMust be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.