Client Coordinator

SymetriGreen Bay, WI, USA

2 days ago

Job type

Full-time

Quick Apply

Job description

Symetri is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies.

Job Summary : The Client Coordinator works with the outside sales teams to ensure timely quotes for renewals and new subscriptions. The Client Coordinator will demonstrate a passion for client success by focusing on supporting customers through all levels of the sales process including onboarding, customer service calls, contract renewals and account changes.

Essential Functions :

Act as liaison between the organization and the client
Meet with Sales Reps to review upcoming renewals and plan ahead
Facilitate client communication
Facilitate client renewal process
Coordinate consolidation of contracts
Promote adoption of three-year agreements
Maintain compliance with Autodesk standard practices for order processing
Addition from Nora : Knowledge of Autodesk policy changes concerning renewal and new software purchases.
Assist in organization of account hierarchies
Assist clients in use of Autodesk account
Facilitate Symetri US standard operating procedures throughout customer engagement process
Perform additional duties as requested or assigned

Required Knowledge, Skills, Abilities, and Other Characteristics (KSAOs) :

Skilled in Microsoft office products, particularly Excel

Knowledge of CRM systems

Experience w / design-build products and / or sales (Autodesk, Bluebeam, ESRI, etc.)

Ability to organize and manage multiple large projects simultaneously

Excels working in a team environment

Exceptional communication, collaboration, and interpersonal skills

Willingness to travel when needed

Required Education, Experience, & Certifications :

Bachelor's Degree or equivalent work experience

2+ years of tech sales-related experience

Background in SAAS software deployment

BENEFITS :

2 weeks PTO annually plus flexible paid time off

Standard Holidays

Company group health insurance, nominal fee for employee coverage

Short-term & Long-term Disability included

Optional Cafeteria Plan, Dental, Vision, Life, Insurances Available

401K Program with D3 matching up to 4% of your base salary

Eligibility of Benefits as follows :

Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment

EOE / Veteran / Disabled

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Client Coordinator • Green Bay, WI, USA