remote type
Hybrid Position
locations
Buffalo, NY
time type
Full time
posted on
Posted Today
job requisition id
R79774
Overview :
Provides credit processing support on Consumer Loan applications to customers, branches, dealerships, third-party vendors from application entry through decision, including directives to ensure Bank regulatory compliance. Works to ensure customer documentation is received and saved to the electronic customer file.
Primary Responsibilities :
- Work with internal departments as well as external customers and third-party vendors to obtain credit related documentation or obtain necessary information needed to complete an application i.e. : Verification of Employment, IRS transcripts, title search, appraisal, bank statements, etc.
- Maintain effective communication with all necessary parties involved in a new loan application, from the customer, loan officer, telephone contact center, and co-workers to ensure a seamless and positive application experience.
- Provide routine credit processing support and answer questions on requested documentation for direct consumer credit and Indirect dealer applications to internal and external customers.
- Review customer documents.
- Responsible for notating the receipt of each document, indexing and adding to the electronic file.
- Maintain an understanding of multiple systems businesses and product lines to support activities completed.
- Provide coverage for processing items via shared email boxes related to application and subordination related documentation.
- Review departmental procedures and update as needed.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required :
Associates degree, or in lieu of a degree, a combined minimum of 2 years' higher education and / or work experience
Education and Experience Preferred :
Customer service experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Buffalo, New York, United States of America